“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Nutshell is the CRM most similar to Zendesk Sell in terms of interface design, pipeline management structure, and core sales functionality.
Nutshell offers many of the same powerful features as Zendesk Sell—with a few major advantages. Nutshell’s standout features include:
Zendesk Sell is shutting down on August 31, 2027, and Zendesk itself has already stopped selling it. Nutshell matches its pipeline management and mobile access, then adds live chat and AI-powered automation at no extra cost, plus Marketing Foundation email marketing bundled into every plan with 150 free sends a month before it scales. For a 10-person sales team moving off Zendesk Sell’s top tier, Nutshell’s comparable plan costs about $6,840 less per year.
Zendesk Sell’s own pricing page no longer lists the product. The figures below reflect the last publicly listed tiers before Zendesk pulled Sell from sale, compared against Nutshell’s current, live pricing.
Starting price
Price at automation-ready tier
Email marketing
Pipeline views
Contact and data storage
Free trial
Migration support
Typical migration time
Overall rating (G2 / Capterra)
Product status
$13/user/month (Foundation)
$42/user/month (Pro: five pipelines, advanced reporting, sales automation)
Yes, Marketing Foundation is bundled into every plan (150 free sends/month, then scales from $5/month
Four views: list, map, board, and chart
Unlimited on every plan
Yes, 14 days, no credit card required
Free white-glove migration plus a one-click import tool
Three to five business days
4.3 out of 5 (G2, 1,429 reviews)
Actively developed. G2 CRM Grid Leader every quarter since 2020.
$19/user/month (Team plan, capped at three users)
$99/user/month (Enterprise: two pipelines, activity reports, task automation)
Not available at any tier
Board view (kanban-style)
Limited by tier. Unlimited custom fields only from the Professional plan up.
No longer offered. Product pulled from sale.
Self-service export only
Not applicable. Zendesk no longer accepts new signups.
4.3 out of 5 (Capterra, 160 reviews)
Retiring August 31, 2027
Feature lists only tell you what exists. Here’s what actually happens inside each platform during three situations a growing sales team runs into every week.
In Nutshell, a rep builds a follow-up sales automation sequence once, and it fires automatically as the lead moves through the pipeline, no babysitting a calendar required.
A sales manager in Nutshell can pull a list of leads that have gone quiet, build a drip sequence in the same platform, and watch replies land back in the rep’s pipeline automatically. Zendesk Sell had no email marketing tool of its own, so this meant exporting contacts to a separate platform and manually reconciling engagement data. That gap is also why Zendesk’s own recommended migration partner, Pipedrive, doesn’t solve this problem either.
Nutshell’s migration team imports contacts, companies, deals, notes, and custom fields directly from a Zendesk Sell account. That captures more than Zendesk’s own basic export tool, which leaves out activity history, appointments, emails, call logs, and documents. Most teams are fully migrated and selling in Nutshell within three to five business days.
Here’s the math for a 10-person sales team over 12 months, comparing Nutshell’s Pro plan against Zendesk Sell’s Enterprise tier, the closest match on pipelines, reporting, and automation. These are Zendesk Sell’s last publicly listed prices before it was pulled from sale, since Zendesk no longer publishes a Sell pricing page.
Price per user/month
Annual cost, 10-person team
Email marketing included
$42
$5,040
Yes, Marketing Foundation bundled (150 free sends/month, scales from $5/month)
$99
$11,880
No, at any price
That’s a difference of $6,840 a year, and it doesn’t include the cost of a separate email marketing tool that Zendesk Sell never offered at any tier.
Nutshell fits B2B sales teams of five to 50 people who want CRM, email marketing, live chat, and phone support in one subscription, especially teams being forced to migrate off Zendesk Sell on a deadline. It also fits teams that found Zendesk Sell’s reporting locked behind its priciest tier, since Nutshell includes activity reports starting on the Growth plan.
Zendesk Sell earned praise for its clean interface and mobile app, and reviewers gave it strong marks for ease of use. If your team is staying inside the Zendesk ecosystem for support tickets, Zendesk’s own recommended migration partner is Pipedrive, not Nutshell. But Pipedrive still means learning a new CRM, the same lift as switching to Nutshell, without a built-in marketing suite.
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
Steve K. Speedwagon Properties
Vimmi
Lisa L. Generations Now LLC
Brian S. Testimonial Tree
Ryan M. Reichel Insulation
Nutshell’s migration team handles the heavy lifting, starting with a direct import of your contacts, companies, deals, and notes. Custom fields and pipeline stages get rebuilt to match how your team already sells, so reps aren’t relearning their process on day one. Most migrations are complete within three to five business days, and support is free on every Nutshell plan from the moment your trial starts.
Nutshell is the better choice for B2B sales teams of five to 50 people who are being forced to migrate off Zendesk Sell before its August 31, 2027 shutdown, and who want a CRM that also bundles email marketing, live chat, web forms, and AI-powered automation without paying for a separate marketing platform. Zendesk Sell is no longer an option for any team, since it stopped being sold on September 9, 2025, and its official recommended replacement, Pipedrive, doesn’t include Nutshell’s built-in marketing suite or free live support on every plan.
Yes. Nutshell’s Foundation plan starts at $13 per user per month, compared to Zendesk Sell’s last listed starting price of $19 per user per month for its Team plan. At the automation-ready tier, Nutshell Pro runs $42 per user per month against Zendesk Sell Enterprise at $99, a difference of about $6,840 a year for a 10-person team
Yes. Nutshell’s free white-glove migration service imports your contacts, companies, deals, notes, and custom fields directly from your Zendesk Sell account, rather than relying on Zendesk’s own limited data export tool. Most teams are fully migrated within three to five business days.
Nutshell teams are typically live and selling within days of signing up, guided by a dedicated migration specialist. Zendesk Sell isn’t accepting new signups at all, since Zendesk stopped selling it on September 9, 2025, so setup isn’t an option there anymore for new customers.
Yes. Every Nutshell plan bundles Marketing Foundation, which includes email marketing, web forms, landing pages, and web chat, plus 150 free email sends a month before pricing scales from $5 a month. Zendesk Sell never offered a built-in marketing tool at any tier, so teams had to export contacts to a separate platform and manage that connection themselves.
Zendesk deletes Sell account data once a subscription ends or on August 31, 2027, whichever happens first, and that deletion can’t be reversed. Zendesk’s own export tool also leaves out activity history, appointments, emails, call logs, and documents, so waiting until the deadline risks losing data a standard export wouldn’t have saved anyway.
No. Zendesk stopped selling Sell to new customers on September 9, 2025, and confirmed the product will be fully retired on August 31, 2027. Existing customers keep access until then, but the product no longer appears on Zendesk’s own pricing pages.
Nutshell is built for small to mid-sized B2B sales teams, typically five to 50 people, who want a CRM their whole team will actually use without a dedicated administrator. Zendesk Sell served that same audience, which is exactly why its retirement is forcing so many small sales teams to pick a new CRM in 2026 and 2027.
Find out more about our affordable plans, packed with the features your business needs.
